Refund & Cancellation Policy

We want you to be satisfied with VoltTest. This policy explains how refunds and cancellations work for our subscription plans.

Payment Processing

All payments are processed by Paddle.com, our Merchant of Record. Paddle handles all billing, payment-related customer service, and refund processing. When you make a purchase, your receipt and invoice will come from Paddle, not VoltTest directly.

14-Day Refund Policy

If you are not satisfied with your purchase, you may request a full refund within 14 days of your initial subscription purchase. No questions asked.

To request a refund, contact us at support@volt-test.com with your account email and the reason for the refund. We will process refund requests within 5-10 business days through Paddle.

After 14 Days

After the 14-day refund window, refunds are generally not available. However, we may consider exceptions on a case-by-case basis for circumstances such as:

• Extended service outages that prevented you from using the platform
• Billing errors or duplicate charges
• Significant feature changes that materially affect your use case

Cancellation

You may cancel your subscription at any time from your account settings. When you cancel:

• Your subscription remains active until the end of your current billing period
• You will not be charged for the next billing cycle
• Your account will be downgraded to the Free plan at the end of the billing period
• Your test data and results will be retained according to the Free plan limits

Plan Changes

When upgrading to a higher plan, you will be charged the prorated difference for the remainder of your current billing period. When downgrading, the change takes effect at the start of your next billing period — no partial refund is issued for the current period.

Free Plan

The Free plan requires no payment and has no refund implications. You can use the Free plan indefinitely within its included limits.